Frequently Asked Questions

SOFT LIGHT is the overseas sales brand of the Hancon group, a lighting manufacturer established in 1996 with production bases in Zhuhai and Huizhou, Guangdong, China. Tooling, metal forming, laser welding, spraying, SMT electronics and assembly are all handled in-house.

MOQ depends on the model and finish. Track system components and popular indoor categories are available in project quantities, while OEM orders follow agreed per-model quantities. Contact us with your model list for exact MOQs.

Yes. OEM and ODM are our core business: we manufacture under your brand with your packaging, and our engineering team can develop custom fixtures from your drawings, samples or performance brief.

Typical lead time is 30–45 days after order confirmation and deposit, depending on model, quantity and finish. Peak-season schedules are confirmed case by case at order stage.

Our products are specified for both 220–240VAC (50Hz) and 110V markets, and we build to the destination-market requirements of each order.

The outdoor range spans IP44, IP54, IP65 and IP67, matched to mounting location — from covered entrances to fully exposed garden and facade lighting.

Yes. Samples can be arranged before order confirmation, and for ODM projects we provide pre-production samples for approval before mass production.

The group's manufacturing operations are certified to ISO 9001 (SGS-certified since 2000), ISO 14001, ISO 45001 and ISO 50001 — view the certificates on our About page. Products are engineered for destination-market standards including UL, VDE/TÜV, PSE, BSI, SEMKO and SAA — tell us your target market and we confirm the applicable certifications for your models.

Indoor LED luminaires carry a 5-year warranty, and commercial project solutions are guaranteed for up to 7 years, per the agreed specification. Warranty terms are confirmed in writing with each quotation. High-efficiency LED engines of 120 lm/W or more keep running costs low across the service life.

A model reference, target quantity, destination market, required certifications and any branding or packaging requirements. Drawings or a sample accelerate the process.

We ship through major South China ports including Shenzhen and Guangzhou, with Zhuhai and Huizhou factories conveniently located for both.

Yes — selected table lamp and bedside light models offer touch or step dimming, and dimmable bedside lamps can be specified for hotel programmes. Tell us the model and dimming behaviour you need and we confirm the options per model.

Yes. Private label table lamps are the fastest cooperation route: choose platforms from our 61-model table lamp range and we apply your logo, colour box and manual — first samples typically in one to two weeks.